Thursday, 5 April 2018

Costco employees reveals things they wish they could tell customers

Don't blame workers for things beyond their control.



Costco membership comes with some obvious perks namely, access to the retail chain and food court.
But, according to dozens of Costco workers who spoke with Business Insider, being a member doesn't entitle you to do whatever you want.
While the retail chain made Glassdoor's list of best places to work in 2017, employees still had a number of complaints about rude and inconvenient behavior from shoppers.
Business Insider spoke to more than two dozen Costco employees about the things they want to tell members, but can't. Some of their responses focused on obviously problematic behaviors, like members being mean and inconsiderate. But some of the tips were more instructive.
Here's what they had to say:

Have your membership card ready at the door

"Concentrate on handing me your membership card instead of telling me a story. I can listen to your story as I do whatever you need me to do, but I can't do that until I have your membership card."  A Costco employee in Minnesota

Pick up after yourselves
"Sample cups all over the floor? Don't be rude. Clean after yourself." — A Costco employee from Arizona


Put back items you've picked up

"Please put back that item that you just threw there. It doesn’t belong there." — A Costco worker from California


Be smart with your money

"Some sales aren't sales!" — A Costco employee in Illinois


Drop your sense of entitlement

"I'm an executive member, too. It doesn't make you more special than me." — A Costco employee from Ohio


No one cares if you threaten to take your business elsewhere

"Being a 'member' does not make you special and I don't care if you never come back." — A Costco worker based in Nebraska


The customer's not always right

"Yes, you pay for a membership, but it doesn't mean you are entitled to anything or that you are always right." — A Costco employee from Arizona


Don't blame employees for things they can't change

"What you're complaining about is likely above the pay grade of everyone in this building." — A Costco worker in California


Be patient

"Please be patient, especially on the weekends! We can only move so fast. And there are far more members than employees." — A Costco employee in Illinois


If you're not nice, don't expect stellar service

"As soon as you're an a------ to me, I don't care about actually helping you." — A Costco employee in Canada


Don't be selfish

"The people in line behind you are as important as you are." — A Costco employee from Hawaii


No comments:

Post a Comment